Frequently asked Questions

Returns and exchanges are not accepted.  Please feel free to contact us with any order issues.

Each piece is custom made to fit. To find your correct size, measure the area on your wrist where you want to wear your mala bracelet. Then add 1/2 inch to your wrist measurement for a snug fit or 1 inch for a loose fit. The elastic cord material allows the bracelet to slip over your hand easily. If your size isn’t listed as an option, contact us we will be happy to accommodate special requests!

We love to see your designs being worn! Tag us on Instagram @ReflectionsOfZen or like our page on Facebook to post photos or view new designs!

Positive feedback and reviews are greatly appreciated! If you have any questions or concerns, please contact us directly before leaving negative feedback so we can have the chance to make it right. Even a rating of 4 stars can hurt a small, growing business. Our goal is to bring something beautiful and empowering into your life!

Wholesale purchases are welcomed! Contact us for details and pricing.

Custom orders are welcomed and encouraged! Contact us with requests and we will do our best to accommodate.

*Take care not to get matte stones or wooden beads wet or they will age quickly.

*Exposure to oxygen and other elements can cause metal fixings to become oxidized over time. Sterling silver and gold can be polished to improve shine.

*Our bracelets are made with the best quality elastic. We have done extensive research, use the highest quality beading elastic available and take a number of measures to ensure durability. Please be aware that because they are elastic, they  still have the potential to break if they are caught on something or become worn out over time. We are happy to restring your bracelet should something occur within a 30 days of purchase, but we cannot be responsible for regular wear and tear.

Reflections of Zen is not responsible for lost packages due to an error on the part of your mail carrier or an incorrect address. To help avoid this, please double check the ship to address.

The gemstones used are natural, not manmade. Therefore, appearance may vary from photo slightly. Sizing requests may alter design to some extent.